I messaged the seller about the damaged silicone insert. They offered to replace the insert and sent me an entire new device. I haven't run into issues with it. It works perfectly. Customer service was amazing.
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So, this thing worked wonders at first. But after about 2 weesk of use, I noticed some tearing on the silicone cup. At that point, I stopped using it at risk of damaging the internals with lubricant. I would love to just get a replacement cup or something but that doesn't really seem to be an option that I was able to find.
I would love to give this product glowing reviews, but durability is an important factor when it comes to how you rate these products.