Return & Refund

30 Days Money Back Guarantee

30-Day Return: We provide 30 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.

60-Day warranty: We also provide a 60-day warranty (60 days from the date of receipt), covering any possible defect in materials and workmanship.

 

Please note:  for health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team(info@xspacecup.com) to agree the return and get instructions on how to proceed. .

 

Incorrect Product Ordered

If you change your mind or realize you ordered an incorrect product,  pls contact our Customer Care (info@xspacecup.com), we are able to make a change or cancel your order before the product is shipped from our warehouse.

If your product has been shipped already, we could not make changes anymore.

 

Product Not Received

If your product has not been delivered at all or lost, pls contact our Customer Care (info@xspacecup.com), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund to you as soon as possible.

 

Product Damaged or Faulty

If you have received a damaged or faulty product, pls contact our Customer Care (info@xspacecup.com) to clearly detail the issues you are having, we will replace or refund your order at our discretion.

We need you to return the faulty product and any accessories that came with it, with their original packaging.

 

Any Other Return Request

If you still need help with any other return request, please contact our Customer Care (info@xspacecup.com), who will be happy to help with any queries you may have.

Company： Shenzhen Jujiang Chuanshi Technology Co., Ltd.
Address：Room 504, Building 3, Wanting Building.Labor Community, Xixiang Street, Baoan District.shenzhen city.guangdong.china