Shipping:

Free Flat Rate Shipping on orders over US$69.00.  If less than $69, extra shipping fee will be charged.

 

Shipped:  Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the tracking website. Tracking information is also available in your Order Details page.

Dispatch:

Usually, orders will be shipped in 48 hours.

 

Shipping time:

Ship from China 

FREE Fast shipping(3-7 business days)for order over $100

FREE Standard shipping(8-15 business days)for order over $69

Order under $69:Standard shipping(8-15 business days)$8.99/Fast shipping(3-7 business days)$15.99

Order $69-$100:FREE Standard shipping(8-15 business days)/Fast shipping(3-7 business days)$9.99

 

Ship from New Jersey Warehouse

FREE Standard USPS(2-5 business days)for order over $69

Order under $69:Standard USPS(2-5 business days)$8.99 

 

The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us info@xspacecup.com

 

N.B.: Affected by Covid-19, there will be some delay on the delivery.

 

How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to info@xspacecup.com) Immediately!

 

Return & Refund

90 Days Money Back Guarantee

90-Day Return: We provide 90 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.

180-Day warranty: We also provide a 180-day warranty (180 days from the date of receipt), covering any possible defect in materials and workmanship.

 

Please note:  for health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team(info@xspacecup.com) to agree the return and get instructions on how to proceed. .

 

Incorrect Product Ordered

If you change your mind or realize you ordered an incorrect product,  pls contact our Customer Care (info@xspacecup.com), we are able to make a change or cancel your order before the product is shipped from our warehouse.

If your product has been shipped already, we could not make changes anymore.

 

Product Not Received

If your product was not delivered at all or lost, pls contact our Customer Care (info@xspacecup.com), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund to you as soon as possible.

 

Product Damaged or Faulty

If you have received a damaged or faulty product, pls contact our Customer Care (info@xspacecup.com) to clearly detail the issues you are having, we will replace or refund your order at our discretion.

We need you to return the faulty product and any accessories that came with it, with their original packaging.

 

Any Other Return Request

If you still need help with any other return request, please contact our Customer Care (info@xspacecup.com), who will be happy to help with any queries you may have.